The Chief Customer Officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. He is the secret weapon for building customer strategy. This position is relatively new and it was developed to provide a single vision across all methods of customer contact. A consistent customer experience is mandatory as unsatisfied customers choose to change vendors if they do not get the support they require to meet their expectations.
360 Virtual Assistants can be your virtual Chief Customer Officer in your organization, using different methods to meet the preferences and lifestyle of your customers, either as your voice or web chat customer service agent. We can design experience for your customers rather than process.
As your outsource COO we reframe problems and opportunities from the customer’s perspective, not from the internal point of view that business process improvement takes most of the time. 360 Virtual Assistants provides with new business architectures and operating models like virtually connecting with your customers, using the potential of live web chat, email correspondence, social networks, dynamic networks where customers share problems and success stories, etc.
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